Operations Manager

WM • Norcross, GA

7d

About The Position

The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of drivers and helpers. The role establishes and maintains positive relationships with frontline employees and spends the majority of the day in the field with them.

The manager supports new employees with the tools, instruction, and feedback needed for daily duties; maintains regular communication and coaching touchpoints; reviews best practices; and helps employees understand and progress toward career goals. The role also identifies improvement opportunities, models safety practices, teaches the WM Way, investigates injuries and incidents, and maintains regulatory and route-operations records. The manager visits customers and customer sites to assess and resolve safety issues and consider service alternatives.

Requirements

• Associate's degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
• Must be at least 18 years of age.
• Must be legally eligible to work in the country where the position is located.
• Valid driver's license upon hire.

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program.

Responsibilities

• Provide new frontline employees with the tools, instruction, and feedback needed to perform daily duties successfully.
• Meet daily with new frontline employees to support consistent communication and onboarding.
• Maintain timely and consistent touchpoints with frontline employees.
• Regularly review best practices to enhance daily performance.
• Help frontline employees understand and progress toward their career goals.
• Identify improvement opportunities and collaborate with frontline employees to support continued success.
• Practice coaching conversations and seek feedback on them.
• Model safety practices and teach employees the WM Way.
• Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies, such as the Department of Transportation.
• Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues and seek service alternatives where appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree