Operations Manager

UNC-Chapel Hill•Chapel Hill, NC

12d

About The Position

The Operations Manager serves as a key member of the School of Data and Information Sciences’ Finance and Operations team, providing leadership and oversight for operational projects, business processes, and facilities-related initiatives. The position independently manages a diverse portfolio of projects, develops and implements operational improvements, and ensures the successful execution of strategic and administrative initiatives across the School. The Operations Manager provides day-to-day operational leadership by coordinating priorities across functional areas, resolving complex operational issues, supporting workload management and resource allocation, and promoting consistent, effective business practices. The position leads project planning and implementation efforts, drives continuous process improvement, and helps ensure organizational priorities are executed efficiently and effectively. The Operations Manager also serves as an escalation point for operational matters, oversees School-wide operational communications, and directly supervises the Facilities Coordinator to ensure a safe, functional, and responsive work environment. This position reports to the Associate Dean for Finance and Operations.

Requirements

Experience in higher education or a similarly complex environment.

Nice To Haves

Excellent organizational and project management skills, including the ability to manage multiple priorities and deadlines effectively.
Exceptional communication and interpersonal skills, with the ability to work collaboratively with faculty, staff, and students.
Strong problem-solving abilities and a proactive approach to operational challenges.
Ability to analyze data and make data-driven decisions to improve operational efficiency.
Proficiency in office software (e.g., Microsoft Office Suite) and project management tools, and familiarity with academic or enterprise management systems (e.g., PeopleSoft, Banner, etc.).
Proficiency in relevant software and technology for operations management.
Demonstrated ability to foster a collaborative work environment.

Responsibilities

Manage a diverse portfolio of operational projects independently.
Develop and implement operational improvements.
Ensure successful execution of strategic and administrative initiatives across the School.
Coordinate priorities across functional areas and resolve complex operational issues.
Support workload management and resource allocation.
Promote consistent and effective business practices.
Lead project planning and implementation efforts and drive continuous process improvement.
Serve as an escalation point for operational matters.
Oversee School-wide operational communications.
Directly supervise the Facilities Coordinator and help ensure a safe, functional, and responsive work environment.