Operations Manager

CVS Health•Highland Park, IL

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps advance the company’s purpose of supporting people on their path to better health. The role drives store execution and performance, builds consumer loyalty, and promotes excellent customer service. Under the supervision of the Store Manager, the Operations Manager leads by example and helps maintain an engaged, productive store team. The position supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program and does not provide direct promotion to Store Manager. The Operations Manager leads store crew activities, communicates with crew and supervisors, supports operational and service improvement plans, and assists customers with questions, problems, and complaints. The role requires a full-time flexible schedule that may include early mornings, overnight shifts, weekends, overtime, and responding to urgent store issues.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store’s crew.
Communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.