Operations Manager

Bertelsmann-Jobs • Pleasant Prairie, WI

24d

About The Position

Arvato is seeking an experienced operations leader to support its facilities in Pleasant Prairie. The Operations Manager is responsible for end-to-end operations, driving continuous improvement, and monitoring and adjusting processes to meet production schedules, due dates, priorities, shipping requirements, and volume peaks. The role aims to provide high-quality customer service through best-in-class processes and optimal cost structures.

The position oversees production, quality, reliability, safety, logistics, labor management, inventory, and operational reporting. It leads operations supervisors and develops production management staff, coordinates with customers and the Quality Department, supports audits and physical inventory, and promotes process improvements across supply-chain operations.

Requirements

• At least 10 years of operations experience in a multi-client supply-chain and high-tech environment.
• Experience developing, motivating, and leading cross-functional teams.
• Active management experience in production, quality, and technical support areas.
• Workforce management experience.
• Demonstrated experience driving process-improvement initiatives.
• Proven leadership capabilities and ability to interact effectively with people at all organizational levels and functions, inside and outside the organization.
• Flexibility, self-motivation, analytical ability, and excellent communication skills.

Responsibilities

• Maintain production, quality, reliability, and safety requirements.
• Hire, train, evaluate, and develop production management staff.
• Serve as a key communication link between operations and internal and external customers.
• Coordinate warehousing and distribution activities to support timely daily product delivery and client month-end and year-end activities.
• Monitor UKG labor management to ensure frontline supervisors accurately account for labor in the correct cost centers and project codes.
• Prepare operations data, including weekly, monthly, and quarterly KPI data.
• Support the Quality Management System and corrective actions.
• Oversee safety and employee engagement as required.
• Manage client KPIs, including on-time delivery, inventory control, claims, and on-time shipping.
• Train warehouse associates across functional areas.
• Lead and manage a team of operations supervisors, providing guidance, training, and support to meet goals and objectives.
• Oversee inventory control metrics and ensure operations processes do not create inventory-control errors.
• Support customer audits and physical inventory as required.
• Identify and implement improvements to Quality Management System processes to enhance efficiency, reduce costs, and minimize supply-chain waste.
• Collaborate closely with the Quality Department.

Benefits

• Medical, dental, vision, life insurance, and disability pay.
• 401(k) with company matching up to 6%.
• Paid time off, including paid holidays.
• Flexible spending accounts.
• Voluntary benefits, including legal and financial assistance and pet insurance.
• Employee Assistance Program.
• Employee development opportunities, including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed