Operations Manager

Allied Universal • Mobile, AL

18d

About The Position

The Operations Manager is a central leader responsible for successfully delivering security services across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance, and serves as a support and escalation point for employees and clients. The Operations Manager promotes service quality, workforce stability, and operational consistency by addressing performance concerns, maintaining contractually required staffing levels, and building strong client relationships.

Responsibilities include selecting and placing security professionals and first-line supervisors; managing job offers, transfers, openings, and career development; maintaining schedules and staffing coverage; controlling overtime and maintaining flex staffing; processing payroll and resolving pay issues; documenting and addressing employee relations matters; and enforcing post-specific policies through communication and training.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or personal vehicle for business purposes.
• Licensing may be required before employment depending on state and local laws and regulations.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of security professionals, including first-line supervisors; develop career development and performance improvement plans; and evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers according to company procedures and post contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and maintain post schedules in WinTeam to ensure adequate coverage.
• Ensure positions are staffed according to contract requirements, manage branch overtime through scheduling and staffing, and maintain a qualified pool of flex personnel for backfill.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement.
• Review the weekly No Hours Report with branch Human Resources staff and disposition employees with no hours according to company policies.
• Receive weekly timesheets, update schedules as needed, and run weekly payroll according to company procedures.
• Maintain accurate payroll records, promptly resolve payroll discrepancies, and communicate their status to affected employees.
• Follow timekeeping and meal and rest break policies, maintain required acknowledgements, and conduct weekly timekeeping audits.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company in matters such as unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, and depositions.
• Conduct and document disciplinary and counseling sessions, and follow up to resolve employee issues.
• Initiate and execute voluntary and involuntary termination procedures, meetings, and required documentation.
• Promote employee morale and retention through proactive communication and timely problem resolution; apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, with field training staff support as appropriate.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED