Operations Manager

Sky Zone•San Carlos, CA

26d•Onsite

About The Position

The Operations Manager leads day-to-day park execution at Sky Zone, keeping operations efficient and creating a safe, welcoming, play-filled environment for guests. This hands-on leader supervises Team Leads and frontline team members during scheduled shifts, coaches the team in real time, and supports hiring, onboarding, and training. The role oversees staffing, guest flow, inventory, and cleanliness, while collaborating with the General Manager on labor strategy, scheduling, and safety procedures. The Operations Manager also supports guest recovery, birthday parties, special events, safety walkthroughs, compliance, facility upkeep, and brand standards. The position is onsite, full-time, and reports to the General Manager.

Requirements

2–3 years of formal management or supervisory experience, including direct responsibility for leading teams.
Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
Strong communication skills, including giving feedback with care, building trust, and coaching in the moment.
Comfort with scheduling, labor targets, and supporting operational goals.
A hands-on leadership style and willingness to jump in to solve problems or run a shift.
Comfort using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Management or supervisory experience in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
Ability to learn and apply new systems quickly in daily operations.

Responsibilities

Supervise Team Leads and frontline team members during scheduled shifts.
Coach team members in real time to foster accountability, energy, and care.
Support hiring, onboarding, and training efforts.
Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
Collaborate with the General Manager on labor strategy, scheduling, and safety procedures.
Adapt to real-time challenges to keep operations running smoothly.
Ensure guests feel welcome, safe, and supported throughout their visit.
Lead guest recovery when needed and train the team to respond with urgency and empathy.
Support birthday parties, special events, and high-volume guest flow.
Conduct safety walkthroughs and support compliance across all park zones.
Maintain clean, well-functioning facilities and uphold brand standards.
Lead by example to create a safe and engaging environment for guests.