LN Venues, Operations Manager - Coastal Credit Union Music Park

Live Nation Entertainment•Raleigh, NC

About The Position

Live Nation is seeking a motivated, experienced Operations Manager to work with the Venue Management team at Coastal Credit Union Music Park Amphitheater in Raleigh, North Carolina. The role has overall responsibility for facility operations and maintenance, partnering with market leadership to execute successful events and maintain a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt position reporting to the General Manager.

Requirements

Proven leadership, management, and communication skills.
Extensive knowledge of facility management and venue operations.
At least two years of experience as a House/Operations Manager or in a comparable role.
Experience working with police and public officials.
Demonstrated experience managing multiple departments and a large staff, ideally including Security, Guest Services, and Parking.
Computer skills, including Microsoft Word, Excel, and Outlook.
Excellent oral and written communication skills.

Nice To Haves

Experience using Workday or other timekeeping systems.

Responsibilities

Manage facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, limited governmental relationships, event-day and non-event-day staffing, and venue setup and teardown.
Ensure outstanding tasks are completed personally or delegated appropriately.
Recruit, hire, train, and supervise part-time Operations Team staff and supervisors.
Partner with the AGM to recruit, hire, train, and supervise part-time staff and supervisors across departments including Security, Cleaning, VIP, Ancillary, Parking, Sustainability, and Guest Services.
Assist in creating and implementing recruiting programs for seasonal event staff.
Oversee onboarding and training for event staff in in-sourced positions and ensure proper onboarding.
Partner with the AGM to manage event-staff training programs and ongoing development.
Develop and oversee overhead expense budgets for repairs and maintenance, venue supplies, and event operations.
Assist the General Manager with preparation of the annual operations budget.
Ensure facility equipment is in optimum operating condition, including landscaping and concessions equipment and traffic- and crowd-control devices.
Investigate and resolve guest complaints.
Maintain and monitor incident reports; investigate and manage pending cases, including interviewing staff or witnesses and attending arbitration hearings when necessary.
Implement Live Nation policies, procedures, and programs and ensure company standards are maintained.
Help provide a safe and enjoyable facility for guests and employees.
Develop and maintain relationships with municipalities, including police, fire, rescue, traffic, and other departments.
Coordinate and manage approved subcontractors and third-party vendors to support safe, efficient events and a safe, well-maintained facility.
Partner with the AGM to oversee seasonal staff scheduling and manage and approve payroll for in-house departments using the timekeeping system.
Complete required governmental reports and filings.
Oversee execution of operating-department compliance policies and procedures.
Represent the company and facility with the General Manager in political and community matters and act as a liaison with local municipalities.

Benefits

Medical, vision, dental, and mental health benefits for employees and their families.
Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New-parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement and student loan repayment.
Volunteer time off.
Crowdfunding match.