LN Venues, Director of Premium Sales and Service - 713 Music Hall

Live Nation Entertainment•Houston, TX

10d

About The Position

The Director of Premium Sales & Service is responsible for long-term retention and growth of full-season, membership, group, and hospitality package members, as well as other revenue-generating programs added to the product portfolio. The role provides service, support, and account maintenance for assigned customers while meeting individual and department sales and service performance goals. This position handles retention sales across multiple amphitheaters, ballrooms, and clubs within an assigned region and reports to the Regional Director.

Requirements

Bachelor’s degree in sports/entertainment management, business, or a related field.
Three to five years of direct business-to-business sales experience.
Proven relationship-building and networking skills, with the ability to interact effectively and professionally with all levels of an organization.
Experience managing a sales funnel across multiple entertainment or sports properties, with a sense of urgency and ability to work under pressure.
Self-starter and entrepreneurial spirit with a hands-on approach to retaining existing memberships.
Highly motivated, naturally assertive, and positive attitude.
Excellent organizational and time-management skills.

Nice To Haves

Experience in premium seat sales, ticketing sales, and/or membership sales.
Prior experience with Archtics and Salesforce.

Responsibilities

Establish, nurture, and maximize positive relationships with existing members through calls, emails, seat visits, and events, and renew their full-season memberships annually.
Design, present, and execute annual proposals for existing premium clients and referrals.
Develop new business sales opportunities through referrals, prospecting, and upselling current accounts.
Meet and exceed activity, appointment, and revenue goals while exceeding member expectations.
Represent the venue in the community and partner with local Convention and Visitor’s Bureaus, Chambers of Commerce, Meeting Planners Associations, and similar organizations.
Partner with the Director of Regional Business Development and Sales Coordinator to cover specific shows and network with current and prospective guests, ensuring the show experience exceeds expectations.
Enter pertinent customer interaction information in KORE/Salesforce.com for reporting and historical data.
Report directly to the Regional Director.

Benefits

Medical, vision, dental, and mental health benefits for employees and family.
Access to a health care concierge and Flexible Spending or Health Savings Accounts.
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement and student loan repayment.
Volunteer time off.
Crowdfunding match.