LN Venues, Director of Premium Sales and Service - 713 Music Hall

Live Nation Entertainment•Houston, TX

12d

About The Position

The Director of Premium Sales & Service is responsible for the long-term retention and growth of full-season, membership, group, and hospitality package members, as well as other revenue-generating programs added to the product portfolio. The role includes servicing, supporting, and maintaining assigned customer accounts and meeting individual and department sales and service performance goals. This sales position covers retention sales across multiple amphitheaters, ballrooms, and clubs within an assigned region.

Requirements

Bachelor’s degree in sports/entertainment management, business, or a related field.
Three to five years of direct business-to-business sales experience.
Proven relationship-building and networking skills, with the ability to interact effectively and professionally with all organizational levels.
Experience managing a sales funnel across multiple entertainment or sports properties, including working with urgency and sometimes under pressure.
Self-starter with an entrepreneurial spirit and a hands-on approach to retaining existing memberships.
Highly motivated, naturally assertive, and positive attitude.
Excellent organizational and time-management skills.

Nice To Haves

Business-to-business sales experience in premium seat sales, ticketing sales, and/or membership sales.
Prior experience with Archtics and Salesforce.

Responsibilities

Establish, nurture, and maximize positive relationships with existing members through calls, emails, seat visits, and events, and renew their full-season memberships annually.
Design, present, and execute annual proposals for existing premium clients and referrals.
Develop new business sales opportunities through referrals, prospecting, and upselling current accounts.
Meet and exceed activity, appointment, and revenue goals while exceeding member expectations.
Represent the venue as a sales ambassador in the community and partner with local Convention and Visitor’s Bureaus, Chambers of Commerce, Meeting Planners Associations, and similar organizations.
Partner with the Director of Regional Business Development and Sales Coordinator to cover selected shows, network with current and prospective guests, and help ensure the show experience exceeds expectations.
Enter relevant customer interaction information in KORE/Salesforce.com for reporting and historical data purposes.
Report directly to the Regional Director.

Benefits

Medical, vision, dental, and mental health benefits for the employee and family.
Access to a health care concierge and Flexible or Health Savings Accounts (FSA or HSA).
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement.
Student loan repayment.
Volunteer time off.
Crowdfunding match.