LN Venues, Director of Premium Sales and Service - Toyota Music Factory

Live Nation Entertainment•Irving, TX

About The Position

The Director of Premium Sales & Service is responsible for the long-term retention and growth of full season, membership, group, and hospitality package members, as well as other revenue-generating programs added to the product portfolio. The role includes servicing, supporting, and maintaining assigned customer accounts and meeting individual and department sales and service performance goals. This sales position is responsible for retention sales across multiple amphitheater, ballroom, and club venues within an assigned region.

Requirements

Bachelor’s degree in sports/entertainment management, business, or a related field.
Three to five years of direct business-to-business sales experience.
Proven relationship-building and networking skills, with the ability to interact effectively and professionally with all levels of an organization.
Experience managing a sales funnel across multiple entertainment or sports properties, with a sense of urgency and ability to work under pressure.
Self-starter with an entrepreneurial spirit and a hands-on approach to retaining existing memberships.
Highly motivated, naturally assertive, and positive.
Excellent organizational and time-management skills.

Nice To Haves

Business-to-business sales experience in premium seat sales, ticketing sales, and/or membership sales.
Prior experience with Archtics and Salesforce.

Responsibilities

Establish, nurture, and maximize positive relationships with existing members and renew their full season memberships annually through calls, emails, seat visits, and events.
Design, present, and execute annual proposals for existing premium clients and referrals.
Develop new business sales opportunities through referrals, prospecting, and upselling current accounts.
Meet and exceed activity, appointment, and revenue goals while exceeding member expectations.
Represent the venue in the community and partner with local Convention and Visitor’s Bureaus, Chambers of Commerce, Meeting Planners Associations, and similar organizations.
Partner with the Director of Regional Business Development and Sales Coordinator to cover designated shows and network with current and prospective guests to ensure an excellent show experience.
Enter relevant customer interaction information in KORE/Salesforce.com for reporting and historical records.

Benefits

Medical, vision, dental, and mental health benefits for employees and their families.
Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement and student loan repayment.
Volunteer time off.
Crowdfunding match.