LN Venues, Operations Manager - Morton Amphitheater

Live Nation Entertainment • Riverside, MO

2d

About The Position

Live Nation is seeking a motivated and experienced Operations Manager to work with the Venue Management team in Kansas City, Missouri. The role has overall responsibility for facility operations and partners with the market leadership team to ensure successful event execution and maintain a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt position reporting to the General Manager.

The Operations Manager oversees facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, staffing, and venue setup and teardown. The role supervises staff across multiple departments, manages operational budgets and payroll, oversees training and compliance, investigates incidents and guest complaints, and coordinates with municipal agencies and vendors. As part of the venue leadership team, the Operations Manager also contributes to a positive workplace and supportive experience for artists, clients, staff, and guests.

Requirements

• Proven leadership ability with strong management and communication skills.
• Extensive knowledge of venue operations and facility management.
• At least 2 years of experience as a House Manager, Operations Manager, or in a comparable role.
• Experience working with local police, EMS, and Fire officials.
• Demonstrated experience managing multiple departments and a large number of staff.
• Excellent oral and written communication skills.
• Computer skills, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• Experience managing Security, Ticket Takers, and Ushers.
• Experience using Workday or timekeeping systems.

Responsibilities

• Manage facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, staffing, and venue setup and teardown.
• Ensure outstanding operational tasks are completed personally or delegated appropriately.
• Recruit, hire, train, and supervise part-time staff and supervisors in departments such as Security, Maintenance, Cleaning, and Usher/Ticket Taker.
• Develop and oversee budgets for repairs, maintenance, and venue supplies with the General Manager.
• Assist the General Manager with the annual operations budget and seasonal allocations.
• Maintain and monitor incident reports, investigate pending cases, interview staff or witnesses, and attend arbitration hearings when necessary.
• Ensure facility equipment, including traffic and crowd-control devices, remains in optimum operating condition.
• Investigate and resolve guest complaints.
• Implement Live Nation policies, procedures, and programs and ensure company standards are maintained.
• Create and implement recruiting programs for seasonal event staff.
• Manage onboarding and training for event staff, including in-sourced positions, and oversee ongoing staff development programs.
• Help provide a safe and enjoyable facility for guests and employees.
• Develop and maintain relationships with municipal departments, including police, fire, rescue, and traffic agencies.
• Coordinate and manage approved subcontractors and third-party vendors to support safe, efficient, successful events.
• Manage and approve payroll for in-house departments.
• Oversee execution of operating department compliance policies and procedures.
• Help establish and maintain a positive, supportive workplace culture and a safe, enjoyable environment for artists, clients, and staff.
• Represent the company and facility alongside the General Manager in political and community matters and serve as a liaison with local municipalities.

Benefits

• Medical, vision, dental, and mental health benefits for employees and their families.
• Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New-parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement.
• Student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed