Operations Manager

Via•Sioux Falls, SD

3d•Onsite

About The Position

Via is seeking an Operations Manager to lead daily onsite operations and keep transportation services reliable for the communities they serve. This is a high-ownership, hands-on role focused on real-time problem-solving and continuously improving rider and driver experiences. The position is fully in person, onsite five days per week, in the Sioux Falls area. The Operations Manager oversees service operations, makes decisions about fleet and driver supply, compliance, rider needs, and unexpected issues, and supports professional CDL drivers. The role uses data and technology to assess performance, diagnose problems, and implement operational improvements. It also connects city partners, drivers, and Via’s central teams to help achieve community goals.

Requirements

Operational experience in people management, logistics, customer service, or process-oriented work.
Strong relationship-building and communication skills, with reliable follow-through.
Hands-on, proactive approach to field operations and problem-solving.
Ability to resolve tactical issues while considering long-term solutions.
Motivation to expand access to transportation and improve how communities move.
Deep understanding of fixed-route transit challenges, including time-point adherence, breakdown escalations, and run scheduling for large-scale operations.
Proven track record of managing and retaining professional CDL drivers, emphasizing safety and DOT/FMCSA compliance and maintaining morale in a high-pressure environment.
Ability to commute to the Sioux Falls area and work onsite five days per week.

Responsibilities

Run daily onsite service operations to provide safe, reliable, and accessible transportation.
Make real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues.
Guide and support drivers, build strong relationships, address concerns, and ensure drivers are equipped to deliver great service.
Use rider and community feedback to identify patterns and collaborate with internal teams on operational improvements.
Use data and technology to understand service performance, diagnose problems, and implement solutions that improve efficiency and rider experience.
Act as the operational bridge between city partners, drivers, and Via central teams.
Manage and retain professional CDL drivers while fostering safety, compliance, and high morale.
Address fixed-route transit challenges, including time-point adherence, breakdown escalations, and run-scheduling logistics.