Operations Manager

Sky Zone • Modesto, CA

20d • Onsite

About The Position

The Operations Manager leads daily park operations and team execution at Sky Zone. This hands-on role supervises Team Leads and frontline team members during scheduled shifts, coaches employees in real time, and helps create a culture of accountability, energy, and care. The Operations Manager supports hiring, onboarding, and training, and works with the General Manager on labor strategy, scheduling, and safety procedures.

The role oversees staffing, guest flow, inventory, cleanliness, and responses to real-time operational challenges. It helps ensure guests feel welcome, safe, and supported, leads guest recovery when needed, and supports birthday parties, special events, and high-volume periods. The Operations Manager also conducts safety walkthroughs, supports compliance across park zones, maintains facilities, and reinforces brand standards.

This is a full-time, onsite, exempt position reporting to the General Manager. The schedule includes evenings, weekends, and holidays. Compensation starts at $70,304, with bonus based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to age and tenure eligibility requirements. The application deadline is November 30, 2026, though applications are reviewed on a rolling basis until the position is filled.

Requirements

• At least 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams.
• Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
• Strong communication skills, including giving feedback with care, building trust, and coaching in the moment.
• Comfort with scheduling, labor targets, and supporting operational goals.
• A hands-on leadership style and willingness to help solve problems and run shifts.
• Comfort using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; ability to learn and apply new systems.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Management or supervisory experience in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach team members in real time and foster a culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the General Manager on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations running smoothly.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow.
• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well-functioning facilities and hold the team to brand standards.
• Lead by example to create a safe, play-filled environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company matching, subject to age and tenure eligibility requirements
• Bonus based on qualifications, experience, and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed