Operations Manager

Allied Universal•Maitland, FL

24d

About The Position

Allied Universal is hiring an Operations Manager to lead successful security-service delivery across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance. The Operations Manager supports and escalates employee and client concerns, maintains contractual staffing levels, addresses performance issues, and builds strong client relationships to promote high-quality service, workforce stability, and operational consistency. The position manages selection and placement for security professionals and first-line supervisors, including job offers and transfers, career development and performance plans, and management of open positions. It maintains post schedules and staffing coverage in WinTeam, manages overtime and flex staffing, monitors employee utilization and training, and reviews employees with no scheduled hours. The Operations Manager handles weekly timesheets and payroll, maintains accurate timekeeping records, resolves payroll discrepancies, and processes final paychecks, anniversary bonuses, and other pay matters. The role also conducts and documents counseling and disciplinary sessions, manages separations and termination procedures, works to maintain employee morale and retention, and enforces post-specific policies through communication and training.

Requirements

High school diploma or equivalent.
Current driver’s license if driving a company vehicle or a personal vehicle for business; licensing requirements may apply under state or local law.
At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
Experience successfully building and developing teams.
Leadership skills that foster teamwork, innovation, agility, client relations, and desired results.
Ability to maintain a profitable book of business through collaboration and results-oriented problem solving that supports client and employee growth and satisfaction.
Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

College degree in criminal justice, business administration, or a related field.
Experience managing a dispersed workforce in a multi-location operation.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, and scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

Manage selection and placement of new security professionals and first-line supervisors; develop career development and performance improvement plans; assess low-performing employees for replacement, upgrade, or transfer.
Make job offers and transfers using company procedures, and manage and publish the weekly Open Post List and division or branch openings.
Create, modify, and maintain post schedules in WinTeam to ensure coverage and contractual staffing levels; manage overtime and maintain a qualified flex workforce for backfill.
Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement.
Review the weekly No Hours Report with branch Human Resources staff and disposition employees with no hours in accordance with company policy.
Receive weekly timesheets, update schedules as needed, and run weekly payroll according to company procedures.
Maintain accurate payroll and timekeeping records, resolve discrepancies promptly, communicate their status to employees, and audit timekeeping records weekly.
Follow company timekeeping and meal and rest break policies, ensuring required signatures and acknowledgements are documented.
Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
Represent the company in unemployment and workers’ compensation hearings, union meetings where applicable, state agency activities, depositions, and related liability matters.
Conduct and document employee counseling and disciplinary sessions; initiate and manage voluntary and involuntary termination procedures and follow-up documentation.
Promote employee morale and retention through proactive communication and timely problem resolution, and apply hiring, counseling, disciplinary, and termination procedures consistently.
Enforce post-specific policies and procedures through communication and training, using field training staff as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Retirement plan
Disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law