Operations Manager

Ulta Beauty, Inc. • Woodinville, WA

24d

About The Position

The Operations Manager leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers store sales growth. The OM leads Task Associates and the Merchandise Manager and supports management of retail store operations, including realignments, planograms, and inventory life-cycle processes. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and adherence to standard operating procedures. It calls for operational excellence, a focus on results, adaptability in complex situations, and the ability to lead, influence, and develop a team.

The OM promotes accountability for store goals, supports scheduling and payroll-budget management, reviews business and operational reporting, and uses company programs and tools to improve results. The role also includes guest-facing beauty services and product demonstrations. The OM recruits and develops associates, fosters an inclusive and engaged team, builds vendor partnerships, and works with store leaders to set priorities and execute operational work. They ensure compliance with company policies and standards, manage inventory and supply processes, protect company assets, and communicate store trends and operational needs to field leadership.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible full-time schedule, including days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
• Review and respond to financial and operational reporting, store visits, and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, addressing staffing needs and open positions.
• Build an engaged team through collaboration, communication, and clear work priorities.
• Create an inclusive environment that supports associate growth and engagement.
• Support manager and associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do likewise.
• Develop professional vendor partnerships to support shipment and planogram expectations.
• Model operational excellence by working alongside the leadership team, setting priorities, giving direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and helpful guest service.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Ensure execution of operational work, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the company task management tool to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute day-to-day inventory control processes and complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed