Operations Manager

CVS Health•West Columbia, SC

3d•$18 - $28•Onsite

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. The role supports the Store Manager in the total leadership and strategic operation of a store, driving store execution and performance and building consumer loyalty through excellent customer service. Under the Store Manager’s supervision, the Operations Manager maintains an engaged and productive team through strong leadership, initiative, and leading by example. The position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Support overall store management, supervision, and implementation of company policies.
Support sales and inventory management.
Support employee staffing, training, and development.
Support financial management and customer service leadership.
Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and promptly.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.