Operations Manager

MV Transportation•Philadelphia, PA

14d

About The Position

The Operations Manager will support and oversee daily university shuttle operations, provide direction to assigned operating locations, and ensure delivery of annual business plans. The role controls the daily operation of the transportation contract in compliance with the contracting agency’s policies and company procedures. The position also works with location staff, support teams, clients, and employees to meet operational, safety, service, and contractual expectations.

Requirements

One to three years of management experience in a similar-sized paratransit or shuttle operations environment.
Ability to work independently.
Strong written and verbal communication skills.
Knowledge of contractual obligations.
Knowledge of company policies.
Experience managing a fast-paced environment.

Nice To Haves

Exposure to university shuttle operations.
Experience in scheduling, personnel management, and training.

Responsibilities

Manage on-time performance and driver availability.
Manage all call center functions.
Manage customer relations through direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Communicate frequently and effectively with location staff and support team members.
Assist with overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Contribute to maintaining the division’s safety culture.
Maintain routine client contact to meet or exceed expectations.
Assist with conducting periodic departmental audits.
Review key operational metrics daily, weekly, and monthly.
Implement, promote, and adhere to company policies and procedures.
Participate in location labor and employee relations activities.