Operations Manager

Maersk•Usa, IL

24d

About The Position

The Operations Manager manages activities related to operations and product development, personally or through subordinate supervisors. The role oversees warehouse operations and department development while delivering effective, efficient customer service with a focus on quality, productivity, safety, and loss prevention. The Operations Manager sets productivity and quality standards, manages operating budgets and cost controls, and plans and schedules daily work to meet or exceed key performance indicators. The position uses continuous improvement methods to improve labor productivity and process accuracy while maintaining a clean and safe work environment. The role manages five subordinate supervisors overseeing 45 or more employees across Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory, and Auditing. It includes hiring, training, coaching, performance reviews, discipline, work assignment, and resolving employee concerns, as well as ensuring compliance with company, government, and customer requirements. Administrative work includes compiling and retrieving production data for reports. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The stated anticipated starting salary range is $70,000–$74,000. The position requires a high school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination. Spanish bilingual ability is preferred but not required.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Knowledge of MS Excel, MS Word, and MS Outlook.
Ability to perform the essential job duties, including the stated physical demands, with reasonable accommodation if needed.

Nice To Haves

Bilingual Spanish ability is highly desired but not required.

Responsibilities

Implement, improve, and maintain departmental operations to provide effective and efficient customer service, with attention to quality, productivity, safety, and loss prevention.
Establish productivity and quality control standards, develop budgets and cost controls, and follow up to ensure adherence.
Manage operating budgets to meet planned annual volume, including cost analysis, P&L accountability, and labor productivity.
Work with associates at all levels to ensure procedures are followed consistently and best practices are applied.
Plan, schedule, and manage daily departmental work to meet or exceed established key performance indicators.
Apply continuous improvement methods to improve labor productivity and process accuracy while maintaining a clean and safe work environment.
Mentor and coach associates; conduct performance reviews, disciplinary actions, and candidate interviews.
Train assigned associates and ensure they comply with company, government, and customer policies, procedures, and regulations.
Compile, store, and retrieve production data for reports and perform other administrative activities related to effective shop operations management.
Determine organizational and staff responsibilities to accomplish business objectives.
Direct, coordinate, and evaluate five subordinate supervisors and the employees in the Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory, and Auditing departments.
Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; address complaints and resolve problems.