Operations Manager

East Coast Facilities•Glen Burnie, MD

12d

About The Position

The Operations Manager (OPM) oversees operations, middle managers, personnel, equipment, and master scheduling for the assigned Service Center and applicable satellite locations. The role coordinates service delivery and fulfillment, communicates proactively with the sales team, oversees fleet supervision and maintenance, and manages purchasing for materials, subcontractors, and fleet needs. The work focuses on exterior services, including landscape management and facility repair and maintenance services. The Operations Manager reports to the Director of Operations (DOO). The position manages scheduling and fulfillment systems, designated fleet and field supervisors, production managers, purchasing and job budgets, client satisfaction, staffing and employee development, quality assurance, and professional image standards. The employee may need to work long hours for emergencies, urgent responses, or winter weather operations, and may travel within the market served by the Allentown Service Center or to other ECF offices for training.

Requirements

Proficiency in English.
Ability to pass security background checks.
Valid driver’s license free of points from traffic violations and accidents.
Ability to safely carry out job duties without illicit drugs or prescribed pharmaceuticals that impair performance.
Ability to work long hours for emergencies, urgent responses, or winter weather storm management operations.
Ability to occasionally lift and/or move up to 60 pounds.
Ability to meet the described physical demands, including frequently standing, walking, and sitting, and occasionally handling, reaching, climbing or balancing, and stooping, kneeling, or crouching.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Keep master scheduling tools, including Default Schedules, Calendars, and SPS, updated.
Update Omnia’s fleet and local item library with current data.
Manage fulfillment systems and production calendars.
Coordinate master schedules and provide operational schedules to Account Executives and Project Managers.
Align fleet needs with production requirements and communicate fleet needs to the DOO.
Manage the designated Fleet Supervisor, assigned fleet inventory, repairs, and maintenance.
Manage the designated 5s Leader, Field Supervisors, and Production Managers.
Create incident reports and compile information about accidents or close calls according to policy.
Drive ECF Egress and ECF Ingress standards.
Purchase goods, services, and materials within job budgets; obtain superior manager approval for overages and complete purchasing documentation.
Manage job budgets for hours and materials with Production Managers and Field Supervisors.
Approve subordinates’ expense reports and purchasing requisitions weekly, and approve field staff payroll weekly.
Assist with accounts receivable matters when directed by the DOO.
Coordinate with clients and designated Account Executives to support customer satisfaction before, during, and after project delivery.
Participate in customer-service activities as directed by the DOO or corporate office staff.
Participate in recruiting, hiring, and team-member development; ensure new hires complete orientation.
Enforce company policies and safety, quality, and excellence guidelines; maintain adequate staffing and administer applicable disciplinary protocols.
Manage uniforms and company-purchased tools and equipment assigned to subordinates.
Support Account Executives and Project Managers with estimating and proposal development for new and existing clients.
Seek referrals for additional work opportunities and manage post-sale quality control, quality programs, and warranty programs.
Ensure assigned fleet, personnel uniforms and grooming, facilities, and job sites meet corporate professional-image standards.
Train subordinates in etiquette, behavior, and professional standards.
Ensure personnel observe safety standards during work, at job sites, in public places, in transit, and at branch facilities.
Use written and oral communication skills, interpret information and documents, respond to people and situations, learn and apply new information or skills, meet deadlines, and interact with others.
Travel throughout the market served by the Allentown Service Center and, for training, to other ECF offices when required.
Maintain the ability to safely perform the job, pass required security background checks, and hold a valid driver’s license free of points from traffic violations and accidents.