Operations Manager

Capstone Logistics, LLC • Perry, GA

11d

About The Position

The Operations Manager will lead the daily management of a warehouse crew at a site that provides unloading services for a client. The role focuses on running site operations safely and efficiently, meeting customer needs, managing associates and schedules, and handling operational administration and reporting.

The position requires a flexible leader with at least three years of management experience in an industrial setting and the ability to train, coach, and mentor warehouse associates. The role also includes budget support, customer service issue resolution, hiring and training associates, and managing daily closeout procedures.

Requirements

• At least 3 years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organizational and prioritization skills.
• Ability to perform multiple tasks simultaneously.
• Ability to make decisions, solve problems, prioritize assignments, and direct the workforce in a changing warehouse environment.
• Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
• Intermediate PC skills and knowledge of Excel, Word, Outlook, and PowerPoint.
• Aptitude for estimating rates and performing mental addition and subtraction while multitasking.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven experience supervising warehouse employees, including hiring, training, and termination.
• Proven experience providing high levels of customer service to internal and external customers.
• Flexibility with shift start times and days worked, including weekends and holidays.
• Ability to walk and stand for extended periods.
• Ability to lift up to 75 lbs.

Nice To Haves

• Warehousing, logistics, supply chain, or third-party experience is preferred.
• A BS/BA degree or an associate degree with equivalent experience is a plus but not required.
• A college degree is a plus.

Responsibilities

• Negotiate rates with common carrier representatives.
• Run the site with safety and efficiency as priorities.
• Write and balance daily bank deposits.
• Create daily work logs and transmit them to corporate.
• Audit daily labor and billing reports.
• Ensure customer needs are met daily.
• Document and resolve customer service or associate issues daily.
• Ensure associates follow policies and work rules, including safety rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing site and departmental budgets.
• Schedule associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for all services performed.
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.

Benefits

• Quarterly incentive based on operational performance.
• Benefits after 30 days, including major medical, dental, vision, life, short-term disability, long-term disability, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed