Operations Manager

Paul Davis Restoration & Remodeling•Elkhart, IN

13d•Onsite

About The Position

Paul Davis Restoration is seeking an experienced, high-energy, results-driven Operations Manager to oversee, optimize, and scale day-to-day restoration operations. The role leads emergency mitigation and reconstruction teams, ensuring jobs are completed safely, profitably, and on time. The Operations Manager serves as an operational bridge among project managers, field crews, subcontractors, insurance adjusters, and property owners to deliver seamless, high-quality restoration. The role manages mitigation, remediation, and reconstruction operations from customer intake through project wrap-up; leads and develops teams; monitors budgets and job performance; enforces safety, quality, and compliance standards; and supports clear communication with customers, clients, and internal operations. The position is on-site and includes training. It requires occasional movement around job sites, local travel between client locations, and flexibility to handle or oversee emergencies outside standard office hours. Paul Davis Restoration has operated since 1966 and describes itself as an industry leader in property damage mitigation, reconstruction, and remodeling. Its franchise network includes more than 370 offices serving residential, institutional, and commercial customers and clients across the United States and Canada. The company states its vision is to provide extraordinary care while serving people in their time of need, and its values include delivering on promises, respecting individuals, taking pride in work, and continuous improvement.

Requirements

3–5 years of operations or production management experience in restoration, construction, or commercial facilities.
Excellent problem-solving abilities, high urgency, and conflict-resolution skills.
A proven track record of managing crews under pressure.
Valid driver's license with a clean driving record.
Must pass a background check and drug screen.
Ability to occasionally walk, stand, bend, or climb on job sites.
Willingness to travel locally between client locations.
Flexibility to handle or oversee emergencies outside standard office hours.

Nice To Haves

IICRC certifications, such as WRT, ASD, FSRT, or AMRT, are highly preferred.
OSHA safety certifications are highly preferred.
Proficiency with industry-standard estimating and management software, such as Xactimate, Restoration Manager, and Encircle.

Responsibilities

Manage and scale daily mitigation, remediation, and reconstruction operations from initial customer intake through project wrap-up.
Recruit, train, schedule, and hold project managers, crew chiefs, and technicians accountable for performance, safety, and compliance.
Monitor job costing, budgets, timeliness, and financial metrics to minimize margin leakage and protect profitability.
Ensure field teams enforce safety protocols, including OSHA requirements, and follow industry restoration guidelines.
Act as an escalation point to resolve complex concerns from property owners and insurance partners.
Ensure clear, continuous communication among customers, clients, and internal operations.