Operations Manager

Cencora•Denver, CO

1d•Onsite

About The Position

The Operations Manager supports Cencora’s global logistics and storage services offered through World Courier, a provider of transportation, storage, and distribution services for multinational biopharmaceutical clinical trials. This is an onsite position at the company’s Denver, Colorado facility, with no remote or hybrid option. The role manages station operations and personnel, including recruiting, hiring, training, performance management, and professional development. It ensures regulatory and SOP compliance, maintains operational quality and cold-chain requirements, oversees equipment and vendors, manages costs and office expenses, and works with local, national, and global colleagues to resolve issues and support business growth.

Requirements

A four-year bachelor's degree in a relevant field, such as business administration, accountancy, sales, marketing, computer sciences, or human resources, or an equivalent combination of experience and education.
At least 5 years of directly related and progressively responsible experience.
At least 2 years of experience at a supervisory level.
Professional manner and sense of urgency.
Excellent interpersonal and communication skills.
Strong organizational and time-management skills.
Exceptional work ethic and team leadership.
Professional and approachable demeanor.
Full understanding of cold-chain management.
Knowledge of training and associate onboarding and offboarding.
Environmental health and safety awareness.
Security and access-control awareness.
Awareness of natural-disaster response plans.
HAZMAT certification or understanding of HAZMAT.

Responsibilities

Recruit, hire, and retain talented team members.
Develop new employees and oversee staff training in handling procedures, including timely recurrent training.
Ensure compliance with relevant SOPs, good business practices, and applicable FAA, TSA, FDA, and other regulations.
Develop local operational procedures and policies that ensure quality.
Review processes and workflows quarterly.
Collaborate with managers nationally and globally to develop business strategies, resolve issues, and support growth.
Delegate responsibilities to ensure all shipments in transit through the station are properly managed.
Monitor station activity, identify resource needs, manage station costs, and maintain quality objectives.
Ensure critical cold-chain requirements are met.
Qualify and maintain equipment that supports business operations.
Troubleshoot problems, manage agent relations, and conduct CAPA assessments and root-cause analysis.
Conduct performance reviews and evaluations, identify professional-development needs, and plan succession for direct reports.
Conduct quarterly compensation reviews for direct reports.
Foster a cooperative and harmonious workplace and maintain employee morale through recognition and celebration of team accomplishments.
Manage office expenses and meet company reporting deadlines.
Review KPIs.
Maintain local vendor relationships and quality standards; review vendor, carrier, and agent contracts and pursue rate negotiations and cost-saving opportunities.
Understand and implement new technology to improve performance and productivity.