Operations Manager

Allied Universal • Phoenix, AZ

12d

About The Position

Allied Universal is hiring an Operations Manager to lead the delivery of security services across assigned client sites. The role oversees hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance, while providing support and escalation assistance to employees and clients. The Operations Manager is responsible for maintaining contractual staffing levels, promoting workforce stability, addressing performance concerns, delivering high-quality service, and building strong client relationships.

The position is based in Phoenix, California, and offers a salary of $53,822.00 per year. The role requires at least three years of leadership experience in a high-volume workforce environment. A high school diploma or equivalent is required; a related college degree and several security, public safety, workforce management, and payroll qualifications are preferred.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or a personal vehicle for business purposes; licensing requirements may apply under state or local laws and may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Work experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills and commitment to safety and trust through participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage selection and placement of security professionals and first-line supervisors, including career development and performance improvement plans and evaluation of low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers using company forms and procedures, aligning rates, schedules, and benefits with post contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and manage post schedules in WinTeam to maintain adequate coverage and current scheduling records.
• Ensure positions are staffed according to contract requirements, manage branch overtime through scheduling and staffing, and maintain a qualified pool of flex personnel for backfill.
• Contact Security Professionals proactively to confirm effective utilization, training, and readiness for placement; review the weekly No Hours Report with branch Human Resources staff and disposition employees according to company policies.
• Receive weekly timesheets, update WinTeam schedules as necessary, and run weekly payroll according to company procedures.
• Maintain accurate records, resolve payroll discrepancies promptly, and communicate their status to affected employees.
• Follow timekeeping and meal and rest period policies, document required acknowledgements, and conduct weekly audits of timekeeping records.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items; represent the company in unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document disciplinary and counseling sessions, follow up to resolve issues, and initiate and execute termination procedures and related documentation as needed.
• Promote employee morale and retention through proactive communication and timely problem resolution, and apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Retirement plan and 401(k) participation for eligible employees.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED