Operations Manager
About The Position
The Operations Manager leads day-to-day operations across multiple warehouse locations, ensuring safe, efficient, and profitable operations while meeting company and customer expectations. The role manages warehouse personnel and performance, customer service, contract KPIs, productivity metrics, reporting, and operating procedures. The position is based in Huntingdon, Tennessee; relocation may be necessary, and occasional travel may be required for training, company events, or site visits. This position works in an active warehouse environment and requires frequent movement and material handling. Candidates must be able to lift up to 75 pounds independently or with assistance, work around powered equipment, wear required personal protective equipment, and work in varying temperatures, noise levels, dust, fumes, and odors.
Requirements
- Extensive working knowledge of warehouse operations, including pallet-in/pallet-out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems (WMS), and RF equipment.
- Skilled in using computers and the internet, preferably in a PC, Windows-based environment; mastery of MS Office, particularly MS Excel, and other data analysis tools.
- Able to gather information from various sources, analyze data, and make recommendations for improvement.
- Five years of 3PL warehouse management experience.
- Effective communication skills.
- Accountability.
- Employee development and performance management skills.
- Able to lift up to 75 pounds independently or with assistance.
- Able to work around powered equipment, wear required personal protective equipment, and work in varying temperatures, noise levels, dust, fumes, and odors.
Nice To Haves
- Occasional travel may be required for training, company events, or site visits.
Responsibilities
- Manage personnel, including making recommendations for hiring and firing, conducting performance evaluations, providing training, allocating work, and resolving problems.
- Oversee overall warehouse performance, including operations, customer service, and contract KPIs; work daily with assigned Keller Warehouse locations to resolve operational and customer issues.
- Design and manage productivity metrics, WMS-based reporting, and operational KPIs; use data analytics to identify labor trends and workflow inefficiencies.
- Develop and maintain standard operating procedures for each assigned warehouse, covering warehouse tasks and safe equipment operation.
- Develop, design, and maintain productivity metrics and departmental goals; monitor activity and labor trends, recommend and implement improvements to policies and procedures, and meet customer scorecard objectives.
Benefits
- Medical, dental, and vision insurance for eligible employees; full-time employees become eligible on the 31st day of employment.
- Life and accidental death and dismemberment insurance.
- Short-term and long-term disability insurance.
- 401(k) retirement plan.
- Employee Assistance Program.
- Health Savings Account and dependent care Flexible Spending Account options.
- Critical illness, accident, and hospital indemnity coverage.
- Virtual doctor visits.
- Paid time off.
- Additional voluntary benefit options.
- Competitive pay.
- Opportunities for advancement.
- Training and a supportive culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
