Operations Manager

VPNE•Boston, MA

About The Position

The VPNE Healthcare Operations Manager is a client-facing role responsible for the day-to-day operational needs of a healthcare support services program, including staffing, payroll, training, and performance. Reporting to the General Manager or Site Director, the Manager administers and executes the program in coordination with client needs and expectations while fostering a culture of care, support, and professionalism. The role works closely with client and internal teams to maintain service quality, hospital policy compliance, team member performance, safety, and client invoicing. The Healthcare Operations Manager leads by example through professionalism, integrity, strong organization and work ethic, clear communication, kind coaching, team leadership, and collaboration.

Requirements

At least 3 years of professional work experience in a supervisory role requiring leadership and training in a business setting.
Proficiency in spoken and written English.
Supervisory experience and a leadership-first attitude.
Strong communication abilities with all levels of internal and external organizations.
Creative problem-solving approach.
Strong aptitude for learning software.
Ability to organize and prioritize tasks.
Proactive, positive, and responsive approach, with a genuine interest in business development.
Impeccable guest service skills and a proven track record in problem-solving.
Ability to work independently and as part of a team.
Ability to multitask and work under pressure.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare, Business, or a related major, and/or equivalent experience.
Training and development experience in new business settings.

Responsibilities

Manage day-to-day operations, including staffing, scheduling, payroll, and team member relations issues and concerns.
Coordinate with the client HR team to ensure onboarding and paperwork compliance and schedule orientations.
Partner with Recruiting and People teams to attract and retain strong team members, and support performance management and team member relations.
Understand the client’s definition of success, deliver it, and present it effectively at every opportunity.
Proactively anticipate and meet client expectations.
Work with the client to ensure ongoing hospital policy compliance.
Maintain client service plans and execute tasks ahead of schedule.
Review the general ledger monthly, work with the VPNE Director to generate client invoices, and coordinate with Finance to ensure client packages meet deadlines.
Maintain service levels that exceed client needs.
Conduct regular safety audits across all service lines and work with Training and Development to proactively reduce incidents.
Serve as the point of contact for customer complaints and team member recognition, and ensure customer satisfaction.
Ensure evaluations and reviews are proactively completed for all VPNE healthcare team members.
Demonstrate professionalism and integrity, a sharp presentation, strong organization and work ethic, excellent communication, kind coaching, team leadership, and collaboration with internal departments and clients.