Operations Manager

Ulta Beauty, Inc. • Federal Way, WA

8d

About The Position

The Operations Manager (OM) leads a high-performing store team in support of Ulta Beauty’s mission, vision, and values, with a focus on top-line sales growth and operational excellence. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and adherence to procedures and standards. It calls for strong results orientation, adaptability, and the ability to lead, influence, and develop a team.

The OM works with store leadership to manage sales, payroll, scheduling, expenses, inventory, merchandising, and workload. The role also supports guest service, including makeup applications, skincare analysis, and product demonstrations, while remaining informed about beauty industry trends and products. The OM develops and coaches associates, ensures training and operational tasks are completed, maintains vendor partnerships, protects company assets, and communicates business trends and operational needs to field leadership.

This is a flexible, full-time position requiring work on days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. The role also requires attendance at corporate business meetings and conferences. Physical requirements include continuous mobility around the store, twisting, lifting or moving up to 25 pounds, and coordination and manipulation of objects, as well as frequent bending, pushing, pulling, crouching, stooping, reaching, and computer and telephone use.

The pay range is $28.00–$35.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time benefits include paid time off, health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience or capability, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise sound judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals involving sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling and workload completion, and communicate staffing needs to the General Manager.
• Review and respond to financial and operational reports, store visit results, and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about beauty industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain diverse talent, and address staffing needs and open positions.
• Build an engaged, inclusive team through collaboration, communication, and support for associate growth.
• Support professional development through training, competency-based feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Establish professional vendor partnerships that support shipment and planogram expectations.
• Model operational excellence by working with the leadership team, setting priorities, providing direction, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership and associate coaching to support guest experience and store performance goals.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee operational focuses, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the task management tool to prioritize and complete workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within budget.
• Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute daily inventory control processes and complete theft reporting when necessary.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Regularly communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Paid time off for full-time positions.
• Health insurance for full-time positions.
• Dental insurance for full-time positions.
• Vision insurance for full-time positions.
• Life insurance for full-time positions.
• Disability benefits for full-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed