Operations Manager

Sky Zone•Birmingham, AL

24d•Onsite

About The Position

The Operations Manager leads daily park execution at Sky Zone, supervising team leads and frontline employees during scheduled shifts while balancing coaching, accountability, and hands-on operational support. The role oversees staffing, guest flow, inventory, cleanliness, and operational efficiency, and collaborates with the General Manager on labor strategy, scheduling, and safety procedures. The Operations Manager helps deliver welcoming, safe, and supportive guest experiences, leads guest recovery when needed, and supports birthday parties, special events, and busy periods. The role also conducts safety walkthroughs, supports compliance across park zones, maintains facilities and brand standards, and sets an example for the team. The position requires evening, weekend, and holiday availability.

Requirements

At least 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams.
Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
Strong communication skills, including the ability to give feedback with care, build trust, and coach in the moment.
Comfort with scheduling, labor targets, and supporting operational goals.
A hands-on leadership style and willingness to step in to solve problems and run shifts.
Comfort using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Management or supervisory experience in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.

Responsibilities

Supervise team leads and frontline team members during scheduled shifts.
Coach employees in real time and foster accountability, energy, and care.
Support hiring, onboarding, and training efforts.
Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
Collaborate with the General Manager on labor strategy, scheduling, and safety procedures.
Adapt to real-time challenges to keep operations smooth and efficient.
Ensure guests feel welcome, safe, and supported from check-in to check-out.
Lead guest recovery when needed and train the team to respond with urgency and empathy.
Support birthday parties, special events, and high-volume guest flow.
Conduct safety walkthroughs and support compliance across all park zones.
Maintain clean, well-functioning facilities and uphold brand standards.