Operations Manager

DSV•Hutto, TX

8d•Onsite

About The Position

The Operations Manager is responsible for day-to-day site operations under the direction of the General Manager. The role oversees warehousing, receiving, and shipping in line with company service and cost objectives, including planning inbound and outbound volume, customer communications, space utilization, and equipment management. The manager leads warehouse operations supervisors and support staff and is accountable for hiring, training, labor planning, performance management, and resolving operational issues. The position also supports company performance, safety, and quality objectives and requires compliance with corporate and site-specific policies. The Operations Manager develops systems and procedures for safe, profitable operations; manages productivity and service goals; meets client SLAs and KPIs; and advances continuous improvement and cost savings. Responsibilities include planning daily work, assigning staff, managing warehouse capacity and resources, ensuring effective training and SOP compliance, and keeping senior management and clients informed about critical issues. The role oversees management information systems and team proficiency in required systems, including WMS. It maintains customer service standards and client relationships, supports annual budgeting and financial controls, and manages facility sanitation, maintenance, security, housekeeping, safety, and material handling equipment. The manager promotes a proactive safety culture and audits the warehouse for compliance with safety, security, quality, and applicable statutory requirements. The position is based in Vernon, Texas. Available schedules include Wednesday–Friday and Sunday–Tuesday with alternating Saturdays, from 5:30 a.m. to 6:00 p.m. Overtime may be required as dictated by business needs. The role may involve unregulated warehouse temperatures during warmer and colder months.

Requirements

High school diploma or GED required.
Seven years of experience working in a logistics, distribution, or relevant environment.
Five years of experience in a supervisory role.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable WMS systems.
English reading, writing, and verbal skills.
Business communication proficiency at all levels.
Attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Organizational, personnel, written and oral communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to adapt effectively to change and thrive in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures during warmer and colder months.
Ability to meet the role’s physical demands, including frequent bending, constant walking and standing, and lifting, carrying, pushing, or pulling 21–50 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop systems and procedures to manage operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity, service, client SLA, KPI, quality, cost, revenue, and profit objectives.
Drive continuous improvement and recommend more efficient operations and cost-saving measures.
Lead, motivate, counsel, and, when needed, discipline team members; collaborate with Human Resources on hiring, training, development, evaluations, promotions, and wage recommendations.
Plan daily work by reviewing work orders, arrival notices, and customer instructions; prioritize work and assign duties to warehouse staff.
Review volume demands and plan warehouse space, supply, equipment, and staffing requirements.
Ensure effective training by qualified individuals, monitor trainee progress, and support adherence to company and client SOPs.
Conduct routine staff meetings and provide team members with growth and development opportunities.
Ensure team members are trained and proficient in required information systems, including WMS, and develop proficiency in client systems.
Ensure necessary computer hardware and software are acquired in accordance with Corporate IT policies and guidelines; stay informed about technology changes.
Maintain customer service standards and operational and administrative support for client accounts; respond to requests and attend or lead customer meetings.
Coordinate supplier and customer visits to the site and promote positive client relationships.
Support annual operating budget development and manage controls to achieve service and operational goals within prescribed financial parameters.
Support compliance of budgeting and pricing activities with contract guidelines.
Manage sanitation, maintenance, security, housekeeping, safety, and equipment programs, including material handling equipment; ensure team members are trained on MHE.
Establish a proactive and participative safety culture and meet company safety metrics.
Audit the warehouse for compliance with safety, security, and quality requirements and ensure applicable statutory health and safety requirements are followed.
Work overtime as dictated by business needs and perform other duties as assigned.
Participate in established cross-training activities to improve knowledge across multiple areas or departments.