Operations Manager

VPNE•Boston, MA

6d•$65,000 - $75,000

About The Position

The VPNE Healthcare Operations Manager is a client-facing role responsible for managing day-to-day operations, including staffing, payroll, training, and performance. Reporting to the General Manager or Site Director, the role is engaged in administering and executing the healthcare support services program in line with client needs and expectations while fostering a culture of care, support, and professionalism. The manager leads by example through professionalism and integrity, a sharp presentation, strong organization and work ethic, excellent communication, coaching with kindness, team leadership, and collaboration with internal departments and clients.

Requirements

At least 3 years of professional work experience in a supervisory role requiring leadership and training in a business setting.
Proficiency in spoken and written English.
Supervisory experience and a leadership-first attitude.
Strong communication abilities with all organizational levels, internally and externally.
Creative problem-solving approach.
Strong aptitude for learning software.
Ability to organize and prioritize tasks.
Proactive, positive, and responsive approach, with a genuine interest in business development.
Impeccable guest service skills and a proven track record in problem-solving.
Ability to work independently and as part of a team.
Ability to multitask and work under pressure.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare, Business, or a related major, and/or equivalent matching experience.
Training and development experience in new business settings.

Responsibilities

Manage day-to-day operations, including staffing, scheduling, payroll, and team member relations issues and concerns.
Coordinate with the client HR team to ensure onboarding and paperwork compliance and schedule orientations.
Partner with Recruiting and People teams to attract and retain team members, support performance management, and address team member relations needs and concerns.
Understand and deliver the client’s definition of success, presenting it effectively at every opportunity.
Anticipate and deliver client expectations proactively.
Work with the client to ensure ongoing hospital policy compliance.
Maintain client service plans and execute tasks ahead of schedule.
Review the general ledger monthly, work with the VPNE Director to generate client invoices, and coordinate with Finance to meet client package deadlines.
Maintain service levels that exceed client needs.
Perform regular safety audits across all service lines and work with Training and Development to reduce incidents proactively.
Serve as the point of contact for customer complaints and team member recognition, and ensure customer satisfaction.
Ensure evaluations and reviews are completed proactively for all VPNE healthcare team members.
Demonstrate professionalism and integrity, strong organization and work ethic, communication, kind coaching, team leadership, and collaboration.