Operations Manager

PDS Health•Diamond Bar, CA

1d•$29 - $40

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program, with support from a direct supervisor through structured curriculum, practical on-the-job application, and development meetings. The position is expected to become capable of independently managing a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related operational management work experience.
A valid driver’s license and automobile insurance, with a motor vehicle record check at hire, or reliable alternate transportation that permits timely travel between multiple assigned offices.
Ability to travel to multiple offices per day, sometimes several times per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate independent decisions with sometimes vague or limited information; multitask and prioritize in a fast-paced, sometimes ambiguous environment.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulators, vendors, and other business contacts.
Ability to draw conclusions, exercise sound judgment under pressure, and interpret and apply policies and procedures.
Ability to use mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions.
Strong personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, give feedback, and address team-member relations issues.
Strong organizational skills and a systematic approach to assignments, with the ability to bring order to complex situations.
Strong problem-identification, analysis, and resolution skills.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team and mentoring and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices in accordance with the We Believe Behavioral Framework, and learn to foster PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
Investigate and resolve staff and patient issues by evaluating relevant facts and developing timely, effective solutions.
Execute the PDS Operational Model consistently and partner with the Owner Dentist to meet office imperatives.
Drive year-over-year revenue and profit growth.
Manage expenses to meet monthly goals and budgets.
Follow cash-management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising concerns early.
Maintain a professional appearance and demeanor, and treat others respectfully.
Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation, and compensation processes.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office teams, including leadership and team development.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team-member development outcomes.