Operations Manager

CVS Health•Dearborn Heights, MI

12d

About The Position

The Operations Manager is a member of the Store Management team at CVS/pharmacy and supports the company’s purpose of helping people on their path to better health. The role drives store execution and performance, builds consumer loyalty through excellent customer service, and helps maintain an engaged and productive store team through leadership, initiative, and example. Under the supervision of the Store Manager, the Operations Manager supports the total leadership and strategic operation of the store, including overall store management, supervision and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role requires a full-time flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $19.00–$29.00 per hour, with the actual offer based on factors such as experience, education, and geography.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.