Operations Manager Baton Rouge Area (Janitorial)

ServiceMaster Elite Cleaning Services•Baton Rouge, LA

2d•Onsite

About The Position

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success. The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong employee relations. Specific responsibilities include work scheduling of all account personnel, improving work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of management, supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Requirements

5 YEARS Previous Janitorial Management experience a MUST
Demonstrated experience in coaching, motivating, developing, and leading a team.
Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, and safety.
Ability to create and forecast productivity, staffing and budget plans.
Initiate and document corrective action in a professional and thorough manner as needed.
Highest level of commitment to client satisfaction and quality standards.
Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract.
Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.
Knowledge of general and medical environmental/janitorial services procedures as required through related experience.
Knowledge of environmental procedures to maintain compliance with Local, State, Federal and Company requirements.
Knowledge of upcoming new industry standards or innovations.
Ability to develop KPI’s through a team approach and develop a scorecard to manage to company outcomes.
Ability to organize and execute a consistent communication structure to support ongoing growth and accountability.
Ability to participate in setting annual company financial goals and developing a plan to achieve said goals.
Ability to work in conjunction with other teams to onboard a new job site and execute the service plan to meet customer expectations.
Oral Communication Skills
Written Communication Skills
Interpersonal Relations
Customer Relations
Customer Service
Diplomacy
Budgeting
Math Aptitude
Negotiations
Organization
Planning
Professionalism
Minimum Age 18+ years old