Operations Manager

Reconstruct • Chicago, IL

6d • Onsite

About The Position

The Operations Manager leads the end-to-end process that turns 360° imagery and video walkthroughs into accurate, customer-ready floor plans, digital twins, and asset data. This hands-on leadership role owns the final deliverable and its quality standards, workflows, and outcomes. The manager leads a small team of specialists and interns and remains technically involved in diagnosing registration and alignment issues, assessing whether captures are fit for production, and verifying scale, coordinates, and asset placement.

The role works closely with the VP of Operations, Engineering, customer-facing teams, and Go-To-Market teams to ensure customer expectations align with delivered products and to convert recurring QA work into automated checks. The manager tracks operational performance, improves processes, and plans capacity across concurrent projects, including coordinating with field capture teams. The position is based in-office five days per week, with occasional travel to customer sites throughout the United States.

Requirements

• Experience as an operations manager, customer success manager, or equivalent.
• Track record of building and/or improving QA processes, standard operating procedures, and operational metrics.
• Strong written and verbal communication skills, including the ability to document standards clearly and explain technical issues to non-technical customers and stakeholders.
• Comfort operating in a fast-moving, growth-stage environment where processes are being established.
• Ability to work in-office five days per week and travel occasionally to customer sites throughout the United States.

Responsibilities

• Own final deliverables for operations, facilities, and compliance customers in healthcare and construction.
• Define and maintain accuracy and quality standards, including tolerances, acceptance criteria, escalation paths, and supporting documentation.
• Hire, train, and manage operations interns and reality capture staff.
• Track throughput, turnaround time, rework rates, and accuracy metrics; report results to leadership and use them to drive process improvements.
• Partner with Engineering and Operations to prioritize improvements, automate QA steps, and feed learnings back into the platform.
• Serve as the technical point of contact for customers on capture requirements, deliverable specifications, and accuracy questions, particularly for healthcare facility and construction clients.
• Plan capacity and scheduling across concurrent customer projects, including coordination with field capture teams.
• Diagnose registration and alignment issues, assess capture readiness for production, and verify scale, coordinates, and asset placement.
• Work with customer-facing teams to ensure that customer promises match delivered outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed