Operations Manager

Tharaldson Hospitality • Las Vegas, NV

21d • $40,000 - $50,000

About The Position

The Operations Manager oversees hotel operations and may directly supervise front desk, housekeeping, laundry, and/or maintenance staff as determined by the General Manager. The role ensures compliance with operational guidelines, hotel and franchise policies, established procedures, and company quality standards. It handles guest and employee concerns, supports staffing and wage practices, and performs the General Manager’s functions in their absence. The position also has substantial housekeeping oversight, including staff training and scheduling of work, room inspections, inventory monitoring, maintenance reporting, and follow-up on vacant and occupied rooms.

Requirements

• Valid driver’s license.
• Open availability.
• Knowledge of inventories, scheduling, and ordering.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• Preferably at least one year of similar experience in select-service or extended-stay properties.
• Brand experience preferred.
• Preferred education: associate degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Monitor and ensure compliance with operational guidelines.
• Conduct monthly department meetings to review procedures and solicit employee input.
• Handle and resolve guest complaints and employee issues.
• Assign duties and observe employee performance to ensure compliance with hotel and franchise policies and operating procedures.
• Answer inquiries about hotel policies and services.
• Assist the General Manager with annual wage scale surveys and ensure wages follow wage and salary guidelines.
• Ensure property hiring practices comply with state and federal requirements.
• Perform the General Manager’s functions in their absence.
• Supervise housekeeping work activities.
• Provide housekeeping personnel with training, including safety training and standard operating procedures, as directed by management.
• Inspect rooms, including deep cleans, to ensure company quality standards.
• Distribute keys and work assignments to staff.
• Address guest complaints about housekeeping service or equipment.
• Assist the General Manager in selecting housekeeping personnel.
• Assist hotel management in ensuring housekeeping staff follow efficient and effective procedures.
• Monitor linen and guest supply inventory.
• Report maintenance repairs and record repair information in the maintenance log.
• Complete follow-up on vacant or occupied rooms.
• Perform Housekeeper functions as necessary.
• Manage lost and found items as appropriate.
• Carry out other duties as assigned.
• Supervise front desk, housekeeping, laundry, and/or maintenance staff as determined by the General Manager.
• Carry out supervisory responsibilities under organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay option
• Flexible work schedule
• Comprehensive benefits for employees and their families, including medical, vision, dental, 401(k), and profit sharing
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree