Operations Manager

Lineage Logistics•Smithfield, VA

About The Position

The Operations Manager manages warehouse operational activities, including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. The role ensures people, processes, and technology support customer service standards. The manager develops and oversees team members, improves warehouse procedures, coordinates product availability with other functions, plans labor needs, and helps achieve company KPIs. The position also supports a safe, compliant facility and analyzes operational reports to recommend improvements. The role involves working with machinery and material-handling equipment. The work environment may include cold storage temperatures as low as -20°F/-25°C or dry storage temperatures up to 100°F/37°C, with company-provided personal protective equipment and freezer gear. Noise levels may sometimes be loud. The position requires lifting at least 40 pounds, with the required weight potentially varying by facility, and a flexible schedule that may include weekends if needed. The listed pay range is $68,500 to $123,300. Lineage describes opportunities for development and advancement. Benefits include medical, dental, basic life and disability insurance, a 401(k) retirement plan, paid time off, annual bonus eligibility, and at least seven holidays per calendar year.

Requirements

At least 5 years of warehouse operations or direct warehouse management experience.
Experience with a Warehouse Management System (WMS).
Demonstrated management skills, especially in guiding and developing a team, customer service, communications, and planning.
Ability to effectively present information to customers, clients, and employees of the organization.
Proficient computer skills, including the Microsoft Office Suite.
Ability to work in temperatures as low as -20°F/-25°C in cold storage sites or up to 100°F/37°C in dry storage sites while wearing company-provided personal protective equipment and freezer gear.
Ability to lift a minimum of 40 pounds/18 kilograms; the required weight may be higher depending on the facility.
Ability to work a flexible work schedule and shift, including weekends if needed.
Comfort working in varying noise levels, which can sometimes be loud.

Responsibilities

Manage, train, provide performance feedback to, and assign duties to direct reports to support productivity, efficiency, and effectiveness.
Continuously improve operational procedures, including verification of incoming and outgoing shipments, merchandise handling and disposition, and warehouse inventory maintenance.
Partner with sales, inventory control, and operations support to ensure product availability.
Plan long-range labor needs based on sales forecasts and management input.
Facilitate achievement of company KPIs related to cost, productivity, customer service, profits, and team members.
Operate the facility in compliance with health, safety, and environmental regulations and promote a culture of safety.
Analyze operational reports to identify trends and recommend solutions to management.
Build and maintain partnerships with departments including Finance, HR, Sales, and Continuous Improvement.
Work with machinery and material-handling equipment.