(USA) Operations Manager

Walmart•Chicago, IL

2d•Onsite

About The Position

The Operations Manager initiates, directs, and participates in community outreach, supports associates and managers in community service, maintains relationships with community stakeholders, and promotes company-sponsored programs, events, and sustainability efforts. The role ensures compliance with company policies and procedures, including asset protection, safety, quality assurance, and operational standards, and develops action plans to address deficiencies. The position supervises and develops hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, listening, setting expectations, and recognizing contributions. It models exceptional customer service, resolves customer issues, supports service initiatives, and leads process improvements to deliver a high-quality customer experience. The Operations Manager assists the Store Manager in achieving sales and profit goals by reviewing profit and loss statements, controlling expenses, addressing financial performance deficiencies, and contributing to budget forecasting. The role coordinates activities and assignments, works with stakeholders, establishes and communicates objectives, measures progress, identifies improvement opportunities, and supports continuous learning and company values.

Requirements

Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and participate in community outreach and maintain relationships with key individuals and groups in the community.
Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
Ensure compliance with company policies and procedures, including asset protection, safety, quality assurance, and operational controls.
Review reports, oversee safety and operational reviews, and develop action plans to correct deficiencies.
Hire, train, mentor, assign duties to, evaluate, and recognize hourly associates; communicate expectations and provide feedback.
Promote a workplace culture of belonging and provide development opportunities for associates.
Model customer service standards, manage customer service initiatives, resolve customer needs and complaints, and lead process improvements.
Assist the Store Manager in achieving sales and profit goals by reviewing profit and loss statements and controlling expenses.
Develop plans to address financial performance deficiencies and contribute to budget forecasting by analyzing economic trends and community needs.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
Implement action plans that support company policies, mission, values, ethics, and business processes.
Support continuous improvement, learning, adaptability, and the adoption of new technologies and skills.

Benefits

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, including tuition, books, and fees for eligible programs