(USA) Operations Manager
About The Position
The Operations Manager oversees store operations and supports the Store Manager in achieving sales, profit, customer-service, and business goals. The role leads community outreach, builds relationships with community stakeholders, and promotes company-sponsored programs and sustainability efforts. It ensures compliance with company policies and procedures, asset protection and safety controls, quality-assurance standards, and operational reviews, and develops action plans to address deficiencies. The position supervises and develops associates by hiring, training, mentoring, assigning work, evaluating performance, recognizing contributions, setting clear expectations, and fostering a workplace where associates feel a sense of belonging. It models Walmart's customer-service standards and One Best Way service model, resolves customer concerns, and leads process improvements to support a high-quality customer experience. The Operations Manager also reviews profit-and-loss statements, helps control expenses, monitors financial performance, and contributes to budget forecasting. The role coordinates work with stakeholders, tracks goals and results, identifies opportunities for improvement, and supports company values, ethics, and business initiatives. Walmart describes this position as offering competitive pay, performance-based bonuses, and benefits including health coverage, retirement and stock-purchase options, paid time off, education benefits, and other programs, subject to eligibility and plan terms.
Requirements
- Meet one of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead community outreach, encourage associates and managers to serve the community, maintain relationships with community stakeholders, and promote company-sponsored programs and sustainability efforts.
- Ensure compliance with company policies and procedures, and monitor asset protection, safety controls, quality-assurance standards, and operational reviews.
- Develop and implement action plans to correct operational, safety, quality, and financial deficiencies.
- Hire, train, mentor, assign duties to, evaluate, recognize, and develop associates; communicate expectations and foster a workplace culture of belonging.
- Model Walmart's One Best Way service standards and customer-service initiatives, resolve customer needs and complaints, and lead process improvements to improve the customer experience.
- Assist the Store Manager in achieving sales and profit goals by reviewing profit-and-loss statements, controlling expenses, and addressing financial-performance deficiencies.
- Participate in analysis of economic trends and community needs for budget forecasting.
- Coordinate job-related activities and assignments, maintain relationships with stakeholders, communicate goals, measure progress, and identify improvement opportunities.
- Support the company's mission, values, standards of ethics and integrity, and business processes, including the Open Door Policy.
- Promote continuous learning, adaptability, use of new technologies and skills, and accountability for results.
Benefits
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off, including sick leave, and PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
