(USA) Operations Manager
About The Position
The Operations Manager leads community outreach, operational compliance, associate development, customer service, and financial performance in an assigned facility area. The role supports community relationships and company-sponsored programs, sustainability efforts, and local giving. It ensures company policies, safety controls, asset protection, quality assurance, and operational reviews are followed, and develops action plans to address deficiencies. The manager hires, trains, mentors, and evaluates associates; assigns duties; sets clear expectations; recognizes contributions; and promotes a workplace where associates feel a sense of belonging. The role models Walmart’s One Best Way service model, resolves customer needs and complaints, and drives continuous improvements to the customer experience. Working with the store manager and management team, the Operations Manager helps achieve sales and profit goals, reviews profit-and-loss statements, controls expenses, and supports financial planning. The manager coordinates work with stakeholders, communicates goals, measures progress, identifies improvement opportunities, and promotes learning and adaptability. The position also models Walmart’s values and standards of ethics and integrity, supports the Open Door Policy, and helps advance the company’s goal of becoming a regenerative company.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead and participate in community outreach, build relationships with community individuals and groups, represent the company externally, and promote company-sponsored programs and sustainability efforts.
- Ensure compliance with company policies and procedures, asset protection and safety controls, quality assurance standards, and operational reviews; develop and implement action plans to correct deficiencies.
- Hire, train, mentor, supervise, and evaluate associates; assign duties, provide feedback and recognition, communicate expectations, and promote a sense of belonging.
- Model and support exceptional customer service using the One Best Way service model; resolve customer needs, complaints, and issues and lead process improvements.
- Assist the store manager in achieving sales and profit goals by reviewing profit-and-loss statements, controlling expenses, correcting financial performance deficiencies, and supporting budget forecasting.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
- Support company policies, mission, values, standards of ethics and integrity, and the Open Door Policy.
- Build high-performing teams, develop and retain talent, act with integrity, serve customers and members, use data to inform decisions, and encourage continuous improvement and learning.
- Support Walmart’s goal of becoming a regenerative company through positive community impact, belonging, waste elimination, and local giving.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U Walmart-paid education benefit, with tuition, books, and fees covered for eligible programs.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
