(USA) Operations Manager
About The Position
The Operations Manager oversees operational execution and associate development in an assigned area of a Walmart facility. The role supports community outreach and relationships with local groups, champions company-sponsored programs and sustainability efforts, and represents the company to external organizations. The manager ensures compliance with company policies and procedures, safety and asset-protection controls, and quality assurance standards, and develops action plans to address deficiencies. The position supervises hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, listening to associates, and recognizing contributions. It models Walmart’s customer service standards, resolves customer issues, supports service initiatives, and leads process improvements to provide a high-quality customer experience. In partnership with the Store Manager, the Operations Manager supports financial performance by reviewing profit-and-loss statements, controlling expenses, and helping develop plans to meet sales and profit goals. The role coordinates job-related activities and assignments, works with stakeholders to meet customer and business needs, communicates goals, tracks results, and identifies improvement opportunities. It also promotes Walmart’s values of respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at 7535 S Ashland Ave, Chicago, Illinois.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required training and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Initiate and participate in community outreach, build relationships with community groups, represent the company to external organizations, and promote company programs and sustainability efforts.
- Ensure compliance with company policies and procedures, asset-protection and safety controls, quality assurance standards, and operational reviews; develop action plans to correct deficiencies.
- Hire, train, mentor, assign duties to, evaluate, and recognize hourly associates; set clear expectations and support associate development and belonging.
- Model and support customer service standards, resolve customer needs and complaints, and lead process improvements to enhance the customer experience.
- Assist the Store Manager in meeting sales and profit goals, review profit-and-loss statements, control expenses, and address financial performance deficiencies.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
- Support company mission, values, ethics, and integrity by implementing action plans, supporting the Open Door Policy, and guiding associates in business processes and practices.
- Promote a respectful, inclusive, high-performing workplace; develop talent, recognize contributions, and hold oneself and others accountable.
- Apply data insights and analysis in decision-making, balance short- and long-term priorities, and support continuous improvement and adoption of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U tuition, books, and fees paid for eligible associates.
- Performance-based bonus awards, including annual or quarterly bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
