(USA) Operations Manager
About The Position
The Operations Manager oversees store operations and hourly associates while supporting community engagement, customer service, compliance, safety, and financial performance. The role assists the store manager in achieving sales and profit goals, managing expenses, reviewing profit-and-loss statements, and developing plans to address performance deficiencies. It also supports operational reviews, asset protection, quality assurance, and the execution of company programs and strategic initiatives. The position leads, develops, and supports associates by hiring, training, mentoring, assigning work, evaluating performance, recognizing contributions, communicating expectations, and fostering a workplace where associates feel a sense of belonging. The Operations Manager models Walmart’s customer-service standards and works to resolve customer needs and concerns while improving the customer experience. The role represents the company in community outreach and local relationships, supports company-sponsored programs and sustainability efforts, and upholds company policies, values, ethics, and standards. It coordinates work with stakeholders, measures progress toward goals, identifies improvement opportunities, and encourages continuous learning and adaptability.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Initiate, direct, and participate in community outreach; support associates and managers in serving the community and maintain relationships with key community individuals and groups.
- Represent the company to external organizations and promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
- Ensure compliance with company policies and procedures by holding hourly associates accountable, interpreting reports, monitoring asset-protection and safety controls, and maintaining quality-assurance standards.
- Oversee safety and operational reviews; develop action plans to correct deficiencies and guide execution of company programs and strategic initiatives.
- Hire, train, mentor, and supervise hourly associates; assign duties, evaluate performance, recognize contributions, communicate expectations, and provide feedback.
- Foster a workplace culture of belonging and support associate development and performance.
- Model Walmart’s One Best Way service standards and manage customer-service initiatives to resolve customer needs, complaints, and issues.
- Develop and implement action plans and process improvements to support a high-quality customer experience.
- Assist the store manager in achieving facility sales and profit goals, reviewing profit-and-loss statements, controlling expenses, addressing financial deficiencies, and analyzing economic trends and community needs for budget forecasting.
- Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, communicate goals, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
- Implement action plans and provide guidance on company policies, mission, values, ethics, integrity, and business processes; support the Open Door Policy.
- Promote high standards of integrity, ethics, and compliance; hold oneself and others accountable and support Walmart’s stated goal of becoming a regenerative company.
- Make data-informed decisions that serve customers and members, balance short- and long-term priorities, and apply the EDLP and EDLC business models.
- Encourage continuous improvement, learning, the use of new technologies and skills, and support for others through change.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
