(USA) Operations Manager

Walmart • Indianapolis, IN

3d • $65,000 - $100,000 • Onsite

About The Position

The Operations Manager oversees store operations and assigned associates while supporting the store manager in achieving financial, customer service, safety, and business goals. The role leads community outreach, represents the company to local organizations, and promotes company-sponsored programs, events, and sustainability efforts. It ensures compliance with company policies, operational standards, asset-protection and safety controls, and quality-assurance requirements, while identifying deficiencies and implementing corrective action plans.

The role hires, trains, mentors, evaluates, and recognizes associates; assigns work; communicates expectations; and builds an inclusive workplace where associates can develop and perform. It models Walmart’s One Best Way service model, resolves customer concerns, and leads improvements to the customer experience. The Operations Manager also assists with financial performance by reviewing profit-and-loss statements, controlling expenses, meeting sales and profit goals, and contributing to budget forecasting based on economic trends and community needs.

The position coordinates business activities with stakeholders, tracks progress toward goals, identifies improvement opportunities, and supports company values and ethical standards. Walmart lists an annual salary range of $65,000 to $100,000, with additional performance-based bonuses and other compensation that may vary by position and location. The position is based at 5555 Michigan Rd, Indianapolis, Indiana 46228-2219.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Must attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Initiate and participate in community outreach and maintain relationships with individuals and groups in the community.
• Represent the company to external organizations and promote company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures, including asset protection, safety controls, quality assurance, and operational reviews.
• Analyze reports, identify deficiencies, and develop and implement corrective action plans.
• Hire, train, mentor, assign duties to, evaluate, and recognize associates; set clear expectations and provide feedback and development opportunities.
• Promote a workplace culture of belonging and support associate performance and development.
• Model Walmart’s One Best Way service model and support customer service initiatives, resolving customer needs, complaints, and issues.
• Lead process improvements to maintain a high-quality customer experience.
• Assist the store manager in achieving sales and profit goals, reviewing profit-and-loss statements, controlling expenses, and correcting financial performance deficiencies.
• Participate in analyzing economic trends and community needs for budget forecasting.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
• Support company policies, mission, values, ethics, and integrity, including use of the Open Door Policy.
• Promote continuous improvement, learning, adaptability, and the adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based annual or quarterly bonuses.
• Additional compensation may include a regional pay zone or complex-structure differential, depending on the position and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree