Operations Manager

Housing Works • New York, NY

6d • Onsite

About The Position

The SHIP Operations Manager ensures that the program maintains a full roster of affordable, well-maintained scatter-site apartments that meet HUD's NSPIRE standards, are at or below HUD's Fair Market Rent standards, and pass HUD's Rent Reasonableness requirements. The manager supervises the program's Housing Operations staff, including a Housing Specialist and two Operations Assistants.

This role oversees apartment inspections, repairs, work orders, apartment turnovers and client placements, and the systems used to monitor these operational functions. The position is based at the program site and requires staff presence there 100% of the time. Housing Works is a nonprofit organization that advocates for access to quality housing, healthcare, HIV prevention, and treatment for people living with HIV/AIDS.

Requirements

• High school degree or GED.
• Three or more years of related experience supervising and managing staff.
• Possess and maintain a clean New York State driver's license.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Willingness to work occasional overtime and be flexible with work scheduling.
• Ability to prioritize and multitask.
• Ability to work with the street homeless population.
• Ability to maintain a high level of client confidentiality.
• Excellent internal and external customer service and strong interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate with all levels of management.
• Self-motivated and self-directed, with the ability to assert oneself.
• Exemplary time management skills.
• Ability to work with colleagues to solve problems.
• Ability to lift 50 pounds with proper assistance and tools.
• Must be present at the program site 100% of the time.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Maintain a full roster of affordable scatter-site apartments that meet HUD's NSPIRE standards, are at or below HUD's Fair Market Rent standards, and satisfy HUD's Rent Reasonableness requirements.
• Supervise the program's Housing Operations staff, including a Housing Specialist and two Operations Assistants.
• Ensure apartment repairs are completed promptly by landlords, management companies, or program staff.
• Inspect apartments when leased and at least annually to ensure they meet NYSPIRE standards.
• Develop and maintain administrative systems to monitor and organize repairs, work orders, furniture and supply orders, HQS inspections, and NYSPIRE inspections.
• Ensure work orders comply with the Scatter Site Work Order Time Frame Policy and Procedures.
• Plan, direct, and assign maintenance and repair tasks to Operations staff in accordance with Housing Works' Work Order Policy and Procedures.
• Ensure client placement, transfer, and move-out policies and procedures are followed so apartment turnovers and placements are completed on time and vacant apartments are secure.
• Order furnishings, supplies, equipment, and materials as needed, and maintain a database of purchases.
• Ensure HUD Environmental Reviews are completed annually.
• Recommend whether apartment leases should be renewed.
• Coordinate client moves.
• Provide excellent customer service and maintain confidentiality.
• Perform other responsibilities and duties as assigned.
• Participate enthusiastically in advocacy and direct actions to end homelessness and HIV/AIDS.

Benefits

• Choice of three comprehensive healthcare plans, with Housing Works covering most of the plan cost and the employee paying a salary-based portion.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED