Operations Manager

Walmart • Farmingdale, NY

20d • Onsite

About The Position

The Operations Manager supports store operations and financial performance while promoting excellent customer service, associate development, compliance, and community engagement. The role initiates and participates in community outreach, builds relationships with community stakeholders, and promotes company programs, events, and sustainability efforts.

The Operations Manager ensures compliance with company policies and procedures, asset protection and safety controls, quality assurance standards, and operational reviews. The role identifies deficiencies and develops action plans, supervises and develops hourly associates, and helps create a workplace where associates feel supported and included.

The position models the One Best Way service model and leads customer-service initiatives, resolving customer needs and issues and improving the customer experience. It assists the store manager with financial performance by reviewing profit and loss statements, controlling expenses, achieving sales and profit goals, and contributing to budget forecasting. The role coordinates work with stakeholders, tracks progress against goals, identifies improvement opportunities, and supports company values, ethics, integrity, and continuous learning.

Requirements

• One of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Initiate and participate in community outreach programs, build relationships with community stakeholders, represent the company to external organizations, and promote company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures, asset protection and safety controls, quality assurance standards, and operational review requirements.
• Develop and implement action plans to correct operational, safety, service, and financial deficiencies.
• Hire, train, mentor, assign duties to, evaluate, and recognize hourly associates; communicate expectations and provide feedback and development opportunities.
• Promote a belonging mindset and create a workplace where associates feel supported and connected.
• Model the One Best Way service model and support customer-service initiatives, resolving customer needs, complaints, and issues.
• Lead process improvements to support a high-quality customer experience.
• Assist the store manager in achieving sales and profit goals, reviewing profit and loss statements, controlling expenses, and addressing financial-performance deficiencies.
• Participate in analyzing economic trends and community needs for budget forecasting.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
• Implement action plans and provide guidance to ensure company policies, mission, values, ethics, and integrity standards are followed.
• Support company goals through accountability, data-informed decision-making, continuous improvement, learning, and adaptability.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree