Operations Manager

ModernHaus SoHo•New York, NY

8d•$67,000 - $70,000

About The Position

Highgate Hotels is hiring an Operations Manager for ModernHaus SoHo in New York City. The Operations Manager plans and directs hotel operations to improve productivity and efficiency, supporting the Front Office as well as Food & Beverage, Housekeeping, and Engineering. The role maintains a visible presence in guest areas, supports service standards, handles guest requests and complaints, assists with operational coverage, and contributes to employee coaching and hotel administration.

Requirements

At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and at least 3 years of progressive experience in a related field; or a 4-year degree and at least 1 year of progressive experience in a related field.
Previous supervisory responsibilities.
Proficiency in Windows and company-approved spreadsheet and word-processing software.
Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and solving them.
Ability to understand and evaluate complex information and data from various sources to meet objectives.
Ability to maintain confidentiality.
Regular attendance in compliance with Highgate Hotel Standards, according to scheduling needs, which may vary.
Long hours may sometimes be required.
Sedentary work requiring exertion of up to 10 pounds of force occasionally and negligible force frequently or constantly to move objects.

Responsibilities

Assist the Director and Assistant Director of Front Office in managing Front Office operations and support Food & Beverage, Housekeeping, and Engineering.
Maintain a strong lobby presence to assist front desk agents and guests.
Provide shift coverage in Food & Beverage operations as needed.
Balance hotel room-type inventory.
Ensure the lobby, Mezzanine level, and Food & Beverage areas meet standards for cleanliness, authorized access, outdoor conditions, elevator cleanliness and functionality, and signage.
Monitor and take action on the Nor 1 upsell program.
Handle guest special requests and customer complaints during shifts.
Perform other front desk duties and responsibilities.
Investigate and handle complaints, disturbances, and emergencies during shifts.
Manage employee payroll, track attendance in ADP, make time edits, and conduct call-arounds for overtime as needed.
Coach, train, and counsel hourly associates and administer discipline as needed.
Perform some Night Audit functions, review Night Audit functions, and produce Night Audit reports.
Prepare, copy, and distribute required reports.
Attend and contribute to periodic meetings to maintain favorable employee relationships and promote morale, productivity, and efficiency.
Attend required hotel meetings and trainings.
Participate in Manager on Duty coverage as required.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing a nametag.
Comply with hotel standards and regulations, maximize productivity, identify problem areas, and help implement solutions.
Perform other duties as requested by the manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law