Operations Manager

Ashley Furniture Industries•Mesquite, TX

About The Position

Ashley Furniture is hiring an Operations Manager in Mesquite, Texas. The role leads daily operations and ensures safety, quality, cost, and delivery targets are met. It develops operational plans and procedures, monitors performance metrics, and takes corrective action when needed. The Operations Manager leads and develops supervisors and frontline employees; supports workforce planning; plans labor, equipment, and materials; and coordinates with departments including HR, Maintenance, Supply Chain, and Finance. The position identifies operational inefficiencies, leads continuous-improvement efforts, promotes safety and compliance, investigates quality or service failures, and works with internal teams to resolve escalated issues. The role also prepares operational reports for senior leadership, communicates priorities and expectations across teams, and assists with budgets and cost-control efforts. The listed shift is first shift. Salary is DOE.

Requirements

High school diploma or equivalent.
At least 5 years of progressive leadership experience in a large, multi-division manufacturing or warehouse environment.
Expert knowledge of inventory systems and labor routing, and experience leading and coaching frontline workers and supervisors.
Proven success leading cost-reduction and process-improvement initiatives.
Strong analytical, negotiation, and communication skills.
Proficiency in Microsoft Office Suite and ERP/MRP systems, such as SAP, Oracle, or AS400.
Comfort working in a fast-paced, high-performance culture.

Responsibilities

Manage daily operations and meet safety, quality, cost, and delivery targets.
Develop and implement operational plans, procedures, and best practices; monitor KPIs and take corrective action for performance variances.
Lead, coach, and mentor supervisors and frontline employees; conduct performance reviews and create development plans.
Support workforce planning, including hiring, onboarding, scheduling, and succession planning.
Identify operational inefficiencies and implement process improvements, including Lean, 5S, or other continuous-improvement initiatives.
Standardize procedures to ensure consistency and compliance across operations.
Plan labor, equipment, and material resources to meet production or service demand; coordinate with other departments and address capacity constraints.
Enforce safety policies, regulatory requirements, and company standards; conduct or oversee safety audits, incident reviews, and corrective actions.
Ensure operational processes support quality standards and customer expectations; investigate quality or service failures and drive corrective actions.
Collaborate with customer service, sales, and other functions to resolve escalated issues.
Prepare and present operational reports, metrics, and updates to senior leadership; communicate priorities and changes to teams and serve as the operations contact for internal stakeholders.
Assist in preparing and managing operational budgets, monitor costs, implement cost controls, and identify savings opportunities.