Operations Manager

Floor & Decor • Lowell, AR

8d

About The Position

The Operations Manager is responsible for all aspects of store operations, providing every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps ensure a safe workplace and shopping experience while maximizing store profitability through effective operational management.

The manager supports the General Manager with store operations, customer service, staffing, budgeting, inventory integrity, cash handling, facility safety, and brand and presentation standards. The position also oversees administrative records and reporting, e-commerce shipments, warehouse and logistics activities, associate performance and development, and compliance with company policies and procedures. Occasional air or car travel may be required. The work environment frequently includes a warehouse and moving vehicles, with noise typically ranging from quiet to moderate.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapt to change, and act with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with the hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle-counting and inventory-counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss-prevention issues as needed.
• Supervise cash-handling practices and communicate as necessary with the corporate finance department.
• Coordinate facility management to ensure the safety and security of customers and employees.
• Help the General Manager stay within controllable-expense budgets and drive profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support, model, and enhance customer service by creating a friendly, helpful, knowledgeable, and responsive environment for customers and co-workers.
• Engage with customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage, especially during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain inventory, human-resources, and cash-office records and reports.
• Ensure web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers’ compensation matters and related claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate scheduling, and manage logistics scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and define workloads for associates.
• Ensure the store adheres to COP/SOPs and manage direct reports to support their performance.
• Monitor associate retention and career development and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed