Operations Manager

Menzies Aviation Careers•Santa Ana, CA

About The Position

The Operations Manager supervises Fuel Farm Operations and assists with operational duties when needed, including pipeline operations, storage tank operations, quality control, and facility and fuel-system inspections. As the senior operations team member, this person also assists or fills in for the General Manager when required. The role ensures fuel meets or exceeds required quality standards and work is completed promptly and efficiently while maintaining a professional image for Menzies Aviation and SMF FUEL COMPANY. The position supports customer service, regulatory and airline compliance, operational continuity, employee training and development, audit readiness, fuel-system troubleshooting, environmental compliance, project planning, product quality, and hazardous-materials management. Work is frequently outdoors and may involve all weather conditions, elevated storage tanks, and physical tasks such as bending, kneeling, lifting, and shoulder movement. The role requires flexibility to work variable shifts, including weekends and holidays.

Requirements

Must be at least 18 years old.
Must possess and maintain a valid U.S. driver's license.
Must maintain a complete set of assigned hand tools for maintenance tasks.
Must pass all pre-employment testing, including physical, color vision, audio, and drug tests.
Must be able to read, write, and speak English proficiently.
Must have good communication skills and problem-solving abilities.
Must be able to lift and move valves weighing up to 70 pounds.
Must be able to move continuously and perform work involving bending, kneeling, lifting, and shoulder movement.
Must be comfortable with heights and physically capable of performing tasks on above-ground storage tanks.
Must be able to perform basic math calculations.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must meet local airport, FAA, and/or U.S. Customs safety, security, and identification requirements and pass a thorough security background check.
Must be comfortable working outdoors frequently and in all weather conditions.
Must have working knowledge of fuel systems sufficient to troubleshoot assignments and complete work orders safely and efficiently.
Must be a high school graduate or have equivalent experience.
Must have experience and understanding of industrial process controls, communication, and automation, particularly those commonly used in the petroleum industry.
Must be able to learn quickly, understand and carry out oral and written instructions, and request clarification when needed.
Must have strong interpersonal skills, be able to work as part of a team, and build relationships.

Responsibilities

Maintain a strong commitment to providing high-quality service to customers and complete duties in accordance with airline and governmental regulations.
Coordinate shift coverage to maintain operational continuity.
Conduct on-the-job training for new employees, guide the team, mentor employees, and help prepare high-potential employees for greater responsibilities.
Escalate personnel issues to the General Manager in a timely manner.
Prepare for and participate in audits conducted by airlines and regulatory agencies.
Understand and remedy abnormal fuel-system alarm conditions, coordinating with upstream shippers and airside hydrant system operations.
Follow environmental regulations, including stormwater handling and discharge procedures.
Participate in project planning, assess the operational impact of large projects, identify potential issues, and escalate them appropriately.
Monitor product quality, identify potential quality-control issues in advance, and coordinate with upstream shippers to minimize operational downtime.
Manage hazardous materials and hazardous waste, including jet fuel and fuel-contaminated debris, and respond appropriately to emergencies.
Assist with oversight of compliance with regulatory, airline, and company requirements.
Build strong relationships with the airport, upstream shippers, and teammates.
When required, participate in interviewing, hiring, training, performance appraisal, employee recognition and discipline, and resolving complaints or problems, escalating policy issues to the General Manager as appropriate.
Ensure required daily, weekly, and monthly inspections and checks are completed in accordance with ATA Specification 103 and local instructions, and maintain audit-ready documentation.
Assist with special projects and career development, and attend training seminars as required by the General Manager.
Follow local, state, and federal safety policies and company rules and regulations.
Take reasonable care of personal and others' health, safety, and wellbeing at work and comply with workplace safety information, training, rules, and procedures.