Operations Manager

TerrAscend • Boonton, NJ

10d

About The Position

The Operations Manager is a senior leader responsible for ensuring the facility consistently achieves production targets while maintaining efficiency, compliance, and quality standards. Reporting directly to the Director of Operations, this role oversees and facilitates output from multiple departments, including post-harvest, lab/extraction, packaging, and fulfillment. The Operations Manager aligns people, processes, and resources to deliver the production plan and serves as the primary driver of production KPIs. The role also supports financial discipline, facility expansion, regulatory compliance, and long-term strategic objectives defined by the Director of Operations.

The position leads day-to-day production execution and on-time delivery, develops departmental managers and supervisors, and works cross-functionally to meet customer demand and support product availability and launches. It supports a high-performance culture grounded in accountability, safety, and employee engagement.

The role requires a high school diploma or GED and at least seven years of progressive leadership experience in operations, manufacturing, or supply chain management. Cannabis or other regulated-industry experience is strongly preferred. The employee must satisfy the minimum age criteria mandated by applicable state cannabis regulations. A state-specific background investigation, typically including state and federal background checks, is a condition of employment.

Working conditions may include standing, walking, bending, reaching, lifting and moving items weighing up to 50 pounds, visual tasks, manual dexterity, extended periods on one's feet, and repetitive hand or arm movements, with or without reasonable accommodation. TerrAscend describes itself as a growing, fast-paced organization offering opportunities for career growth and collaboration.

Requirements

• High school diploma or GED.
• At least 7 years of progressive leadership experience in operations, manufacturing, or supply chain management.
• Expertise with ERP and compliance systems.
• Proven track record leading large teams, succession planning, and organizational development.
• Excellent communication, strategic planning, and problem-solving skills.
• Meet the minimum age criteria mandated by applicable state cannabis regulations for the role.

Nice To Haves

• Experience in the cannabis industry or another regulated industry is strongly preferred.
• Experience with Metrc or other seed-to-sale platforms is highly desirable.

Responsibilities

• Own production attainment as the primary KPI and ensure daily, weekly, and monthly output meets or exceeds plan across product lines.
• Track, analyze, and report production KPIs, including throughput, yield, attainment, and labor efficiency; promptly implement corrective actions when targets are missed.
• Provide strategic oversight of day-to-day production execution and on-time delivery.
• Lead and develop departmental managers and supervisors, fostering accountability and continuous improvement in production performance.
• Monitor the production plan and report production attainment metrics daily and weekly; ensure actual output consistently meets or exceeds plan.
• Collaborate with Cultivation, Planning, Facilities, Fulfillment, and Quality teams to meet customer demand, maintain product availability, and deliver new product launches on time.
• Support and maintain a high-performance culture grounded in accountability, safety, and employee engagement.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage for eligible team members.
• 401(k) savings opportunities.
• Paid time off and company holidays for eligible team members.
• Learning and development and career-building opportunities across a growing organization.
• Team member discounts and additional employee recognition and support programs.
• Resources and programs focused on overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED