Operations Manager
Equus•Milwaukee, WI
•$45 - $48
About The Position
The Operations Manager oversees daily program operations and performance for assigned case managers, supports project implementation, and coordinates with partners, customers, leadership, and project staff. The role includes maintaining project plans and reporting documentation, ensuring the quality of assessments and service plans, and contributing to budgeting, forecasting, and program development. The position also supports contract management, human resources, staff development, and business development in partnership with the Project Director.
Requirements
- Bachelor’s degree in business, management, or a human-services-related field from an accredited university or college, or equivalent work experience (degree or equivalent experience is preferred).
- 2 to 3 years of experience in TANF programs.
- 3 years of supervisory experience, or an equivalent combination of education and experience.
- Commitment to customer-focused service delivery systems.
- Excellent communication and interpersonal skills.
- Strong management and organizational skills.
- Ability to work across all levels of management and staff.
- Valid driver’s license in good standing and proof of valid automobile insurance; this is considered a driving position.
Responsibilities
- Attend partner and funding-customer meetings.
- Complete requested weekly and monthly reports.
- Manage and supervise assigned case managers’ daily operations and performance.
- Conduct weekly meetings with staff and leadership.
- Manage assigned resources as appropriate to project-related activities.
- Develop and maintain project plans and reporting documentation to support timely communication and successful project delivery.
- Ensure assessment, service-plan, and career-pathway documents meet required quality standards.
- Assist with assigning case managers to new customers.
- Generate progress and other management reports.
- Collaborate with the Project Director and Project Accountant on budgeting and forecasting and to support financial sustainability and success.
- Partner with the Project Director on planning and overall day-to-day operations, program development, contract management, human resources, staff development, and business development.
- Perform other duties as assigned.
Benefits
- Extensive learning opportunities and networking programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
