OPERATIONS MANAGER

Balance of Nature•Lexington, KY

12d•$0 - $25•Onsite

About The Position

ShipIt is seeking an Operations Manager to lead staffing and HR operations while also working hands-on in a fast-paced fulfillment center. The position is described as a 40/60 split: 40% managing HR operations, including staffing, personnel assignments, and team productivity, and 60% executing fulfillment work on the floor. The manager leads by example and oversees daily fulfillment center operations to meet production, shipping, and receiving goals. The role is full-time and on-site in Lexington, Kentucky, with a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m. Pay is $25 per hour.

Requirements

At least 1 year of experience in an HR role.
At least 1 year of experience in a warehouse or shipping role.
Proven experience in workforce management, HR operations, or personnel leadership.
Ability to motivate and inspire others toward a common goal.
Ability to weigh statistical data with sound judgment when making objective personnel decisions.
Proficiency in Google Workspace and digital organization.
Expertise in de-escalation and ability to handle difficult situations and people calmly and effectively.

Responsibilities

Manage staffing levels across departments.
Audit personnel quotas to maintain operational efficiency.
Assess new hires and trainees to identify their primary talents.
Oversee role assignments, onboarding, and transitions to full job responsibilities.
Oversee the creation and execution of training flows, apprenticeships, and specialized training programs.
Conduct regular employee check-ins to support retention.
Maintain personnel files, contracts, and legal documentation.
Lead daily fulfillment center operations and ensure production, shipping, and receiving goals are met.
Develop and implement process improvements to increase productivity, quality, and operational efficiency.
Perform hands-on order fulfillment work on the fast-paced floor.